PTI | | Posted by Singh Rahul Sunilkumar
IndiGo on Monday mentioned it has began utilizing an AI chatbot that’s serving to in decreasing customer support brokers’ workload and making reserving course of extra easy with using pure language conversations.
“The AI bot boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease,” the airline mentioned.
In a launch, the service additionally mentioned its knowledge scientists did analysis on Generative Pre-trained Transformers (GPT) and programmed the bot utilizing in depth immediate engineering to imitate human behaviour, reply to feelings and even infuse humour into interactions.
“Early results from the soft launch indicate a remarkable 75 per cent reduction in customer service agent workload, showcasing the efficiency and effectiveness of the bot.
“Furthermore, 6Eskai, makes the reserving course of very simple, utilizing pure language conversations to information our prospects seamlessly by the top to finish reserving journey,” the discharge mentioned.
Many airways are utilizing Artificial Intelligence (AI) pushed options.
Source web site: www.hindustantimes.com
