Some Google Drive Users Are Losing Their Data; Company Says ‘Investigating Issue’ – News18

Google has formally acknowledged a difficulty affecting Google Drive, inflicting customers’ knowledge to vanish from the cloud.

Google notes that the corporate is at present “investigating reports of an issue impacting a limited subset of Drive for desktop users” and can present updates quickly. Additionally, the search big has highlighted key factors to contemplate till this problem is resolved.

How to Safeguard Yourself From This Issue According to Google

Firstly, customers should not click on on “Disconnect account” inside Drive for desktop. Secondly, customers shouldn’t delete or transfer the next app knowledge folders on Mac and Windows:

• macOS: ~/Library/Application Support/Google/DriveFS
• Windows: %USERPROFILEpercentAppDataNativeGoogleDriveFS

As an added safety measure, you’ll be able to create a backup of the app knowledge folder on a bodily storage drive.

How This Issue Surfaced Online

The news of this mysterious disappearance was first reported by The Register when a consumer logged into their Google Drive and found that the state of their Drive was because it was in May 2023, which means all uploads since then had disappeared. Despite a number of makes an attempt, the consumer did not get well any knowledge.

“I followed recovery process that Google support team ask me to (South Korea team). They put a recovery program and failed. ask me to backup and restore DriveFS folder, nothing changed. I reported the issue to the Google support team probably in States and they ask me to report the issue to their engineer. But no answer from the engineer and cannot know whether they are reviewing my issue,” the consumer posted on Google Drive neighborhood discussion board.

Since then a number of customers have reported the identical problem, with one consumer stating: “Same thing happened to me too. I’m devastated right now because the missing files dated back >3 months ago. Our IT team try to contact google support but no solution yet. Hopefully the files can be restored.”