AT&T Inc.’s chief govt apologized on Sunday for an hours-long nationwide service outage that affected lots of its wi-fi prospects final week, and mentioned it is going to credit score the accounts of a few of these affected as compensation.
In a letter to staff, CEO John Stankey known as final Thursday’s outage “a challenging day.”
“We let down many of our customers, including many of you and your families. For that, we apologize,” he mentioned.
While there had been quick considerations that AT&T
T,
had been the sufferer of hackers, the corporate mentioned late Thursday that the issue was attributable to a software program replace, “not a cyber attack.”
Stankey didn’t specify how widespread the outage was, however mentioned about 25% of its prospects weren’t in a position to entry the community beginning round 6 a.m. Eastern, with service absolutely restored by early afternoon.
Consumer and small-business prospects who have been affected will see an computerized account credit score for a full day of service to compensate them for the inconvenience, Stankey mentioned. Options for pre-paid, mid-market and enterprise prospects are nonetheless being labored out, he mentioned.
Stankey mentioned compensation “is the right thing to do,” and that the funds must be manageable inside the firm’s beforehand acknowledged monetary steering.
AT&T shares are flat 12 months so far and down about 13% over the previous 12 months, in comparison with the S&P 500’s
SPX
7% achieve this 12 months and 28% rise over the previous 12 months.
Source web site: www.marketwatch.com
