This firm by no means serviced scholar loans in reimbursement. Now it’s dealing with 9 million accounts.

For Jenna Crovo, determining her month-to-month student-loan cost has been “an absolute nightmare.” 

She says she struggled for months to acquire constant and correct details about her loans from Aidvantage, the student-loan servicer dealing with her loans, within the lead as much as student-loan funds resuming in October. Logging onto her portal with the corporate was “excruciating,” she stated, however in the end when she received by way of earlier than her first cost was due, the $203-monthly cost the web site confirmed her was larger than she anticipated.